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CAREERS
Service Delivery Manager
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The Service Delivery Manager is responsible for managing the activities and responsibilities of the service desk team. As a part of this management, the Service Delivery Manager is also responsible for providing high-level technical assistance to the team and ensuring service and support is provided to customers at agreed levels.
Advanced System Administrator - NOC
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Managed Service Providers (MSPs) are always looking for skilled technicians who are responsible for handling back-end infrastructure support as well as advanced second-level support of service requests in a professional & timely manner and managing the activities and responsibilities of the service desk team.
PTM Manager
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Managed Service Providers (MSPs) are always looking for skilled technicians who are responsible for handling back-end infrastructure support as well as advanced second-level support of service requests in a professional and timely manner and managing the activities and responsibilities of the service desk team. This relates to all technology, including workstations, servers, printers, networks, and vendor-specific hardware and software.
Technical Team Lead
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Managed Services Team Leader will be responsible for leading, motivating, and overseeing the day-to-day management of a team of Managed Service Support System Engineers; ensuring that the team provides a first-class service to ITBD’s onshore Clients when dealing with and resolving a variety of managed service inquiries.
Customer Success Manager
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The Client Success Manager (CSM) – role is a client-facing resource for small to mid-size accounts delivering account management to the customer after the sales cycle has completed. The role encompasses ongoing support/guidance, business strategy & advice, & overall account portfolio management & oversight.
System Administrator
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System Administrator would be responsible for handling first level support of service requests in a professional and timely manner This relates to all technology, including workstations, printers, networks, user account management, and vendor specific hardware and software.
Advanced System Administrator
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Advance System Administrator is a skilled technician who can act as the first point of contact for their end-users to resolve or escalate issues related to desktop hardware, software, network, and others when a request is raised through phone calls, emails, or chats.
Senior System Administrator
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Senior System Administrator is a skilled technician who can act as the first point of contact for their end-users to resolve or escalate issues related to desktop hardware, software, network, and others when a request is raised through phone calls, emails, or chats.
Junior System Administrator
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The Junior System Administrator position, reports directly to the Technical Team Lead, investigates, and resolves elementary software and hardware issues remote support with assistance from seasoned engineers.
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