The Project Manager (PM) is responsible for planning, executing, and closing projects while ensuring delivery within scope, timeline, and budget. This role coordinates project resources, manages cross functional teams, and maintains effective communication with stakeholders throughout the project lifecycle. The PM ensures risks are identified early, mitigations are implemented, and project goals align with organizational objectives.

The Cybersecurity Engineer serves as an internal and external escalation point for cyber security related incidents and toolsets. The Engineer will participate in the life cycle of customer assessments, customer-requested audits, and compliance reviews. This position will also be a key interface with external auditors and act as an internal Subject Matter Expert (SME).

We are hiring engineers to build and operate AI-powered automations and tool-using agents across the Microsoft ecosystem (Copilot Studio, Teams/M365 extensibility, and Azure-hosted agent services). These agents will safely execute actions (create/update records, trigger workflows, send notifications) across a variety of external business systems. What you’ll build first (first 90 days) Service desk triage + action agent: classify requests, pull context from external systems, draft resolution steps, create/update tickets, and escalate with approval gates. Reporting agent: compile metrics from external systems, generate narrative summaries, highlight anomalies, and publish results to Teams/Copilot and/or SharePoint. Sales ops agent: automate CRM hygiene (activity logging, follow-ups, pipeline updates) with policy controls and auditable actions.

Advanced System Administrator is a skilled technician who is responsible for handling back end infrastructure support as well as advanced second-level support of service requests in a professional & timely manner and managing the activities and responsibilities of the service desk team. This relates to all technology, including workstations, servers, printers, networks, and vendor-specific hardware and software. Advanced System Administrators have effective communication skills, problem-solving skills, experience with managing servers and SMB network infrastructures and advanced experience in end-user support. Success for them is when they can confidently interact with the user and solve a complex infrastructure-related problem.

Senior System Administrator is a skilled technician who can act as the first point of contact for their end users to resolve or escalate issues related to desktop hardware, software, network, and others when a request is raised through phone calls, emails, or chats. They have effective communication and customer service skills and can troubleshoot end-user support issues quickly. Success for them is high customer satisfaction and quick resolution of helpdesk tickets. They act as intermediaries between their organization and its clients by continuing to take ownership of the problem and ensuring that it has been appropriately reordered, prioritized, and resolved within the defined service-level agreements (SLAs).

System Administrator is a skilled technician who can act as the first point of contact for their end-users to resolve or escalate issues related to desktop hardware, software, network, and others when a request is raised through phone calls, emails, or chats. The System Administrator has strong communication and customer service skills and can troubleshoot end- user support issues quickly. Success for them is high customer satisfaction and quick resolution of helpdesk tickets. They act as intermediaries between their organization and its clients by continuing to take ownership of the problem and ensuring that it has been appropriately reordered, prioritized, and resolved within the defined service-level agreements (SLAs).