Senior System Administrator is a skilled technician who can act as the first point of contact for their end users to resolve or escalate issues related to desktop hardware, software, network, and others when a request is raised through phone calls, emails, or chats. They have effective communication and customer service skills and can troubleshoot end-user support issues quickly. Success for them is high customer satisfaction and quick resolution of helpdesk tickets. They act as intermediaries between their organization and its clients by continuing to take ownership of the problem and ensuring that it has been appropriately reordered, prioritized, and resolved within the defined service-level agreements (SLAs).

Advanced System Administrator is a skilled technician who is responsible for handling back end infrastructure support as well as advanced second-level support of service requests in a professional & timely manner and managing the activities and responsibilities of the service desk team. This relates to all technology, including workstations, servers, printers, networks, and vendor-specific hardware and software. Advanced System Administrators have effective communication skills, problem-solving skills, experience with managing servers and SMB network infrastructures and advanced experience in end-user support. Success for them is when they can confidently interact with the user and solve a complex infrastructure-related problem.

We are looking for a proactive AI Automation Engineer with a strong foundation in scripting, DevOps, and workflow automation. The ideal candidate will work on executing, maintaining, and optimizing AI-driven automation workflows to improve operational efficiency across MSP environments.

Managed Services Team Leader will be responsible for leading, motivating, and overseeing the day-to-day management of a team of Managed Service Support System Engineers; ensuring that the team provides a first-class service to ITBD’s onshore Clients when dealing with and resolving a variety of managed service inquiries.

We are seeking an experienced and passionate Technical Trainer to drive capability development across our workforce. This role will be responsible for designing, developing, and delivering high-impact technical trainings aligned with our current bootcamp curriculum, evolving technologies, and business needs. The ideal candidate will bring strong hands-on expertise across the Microsoft ecosystem, infrastructure technologies, cloud, security, and modern workplace tools, along with the ability to integrate AI-driven learning and digital training methodologies.

The Senior Product Support Engineer is responsible for managing, implementing, troubleshooting, and supporting company products and services across client environments. The role involves handling product deployments, technical support, issue resolution, onboarding/offboarding activities, and collaboration with internal teams and software vendors to ensure smooth product operations and client satisfaction.

The ASA NOC Engineer is responsible for monitoring, supporting, and troubleshooting Windows and infrastructure environments in a high-availability operations setup. The role focuses on incident handling, service restoration, patching, escalation, and coordination with internal teams to ensure stable operations and SLA compliance.

7+ years of IT infrastructure experience, including 4+ years in an MSP environment, with a proven ability to support multiple clients, lead technical escalations, and independently manage projects from start to finish.